Warranty

What This Limited Lifetime Warranty Covers

This Limited Warranty covers defects in materials and workmanship for the practical lifetime of Mountain Hardwear brand products manufactured by Mountain Hardwear or its affiliates. Only original, unaltered, and unmodified materials and workmanship are covered by this policy. This limited warranty does not cover damage caused by normal wear and tear, improper care, misuse, accident, neglect, or the natural breakdown of materials over time. Products with defects in materials and workmanship will be repaired or a Virtual Merchandise Credit will be issued at the discretion of Mountain Hardwear.

How Long This Warranty Lasts

This Limited Warranty lasts for the practical life of the product. Coverage ends if you sell or transfer the product. Proof of purchase may be required.

What We Will Do

The Warranty Department will inspect the product at no charge to you. If the Warranty Department determines, in its sole discretion, that the product has a defect covered under this Limited Warranty, we will repair or issue a Virtual Merchandise Credit equivalent to the MSRP value within approximately 4- 6 weeks of inspection. Depending on the season or product, it may take longer to repair certain items. Mountain Hardwear will not return your product to you if your product is covered under our limited warranty policy and cannot be repaired.

How to Get Warranty Services

You may seek resolution directly through the retailer where you purchased the product. In many cases, the retailer will be able to assist you. A copy of your original receipt or proof of purchase may also be required. If that is not an option, our Warranty Department will determine if your product can be repaired. If it cannot be repaired you will be issued a Virtual Merchandise Credit and your product will not be returned to you if you are issued a Virtual Merchandise Credit. If you would like your original product returned to you instead of a Virtual Merchandise Credit please let us know in advance by calling 1-877-927-5649 Option 2 between 8:30 am and 5:00 pm EST Monday through Friday or email us at warrantycanada@customercare.zendesk.com.
Warranty Form

International Customers

For international warranty questions or claims, please contact the Mountain Hardwear representative in your country. Click here for a list of International subsidiaries and distributors.

Canadian Customers

To begin the process, complete the warranty return form (Canadian Customers Only).

Please note: By law, products must be cleaned prior to sending. Items received that are deemed insufficiently cleaned will be returned to the customer unprocessed.

How Local Law Applies

This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.

Limitation of Liability

MOUNTAIN HARDWEAR'S AND ITS SUPPLIERS’, AFFILIATES’, AND AGENTS’ MAXIMUM LIABILITY PURSUANT TO THIS LIMITED WARRANTY, OR ANY OTHER EXPRESS OR IMPLIED WARRANTY, IS LIMITED TO THE PURCHASE PRICE YOU PAID FOR THE PRODUCT. NEITHER COLUMBIA SPORTSWEAR NOR ITS SUPPLIERS, AFFILIATES, OR AGENTS ARE LIABLE FOR ANY INABILITY TO PERFORM UNDER THIS LIMITED WARRANTY DUE TO EVENTS BEYOND ITS OR THEIR CONTROL, SUCH AS ACTS OF GOD, OR FOR PROPERTY DAMAGE, PERSONAL INJURY, LOSS OF USE, OR OTHER CONSEQUENTIAL, PUNITIVE, OR SPECIAL DAMAGES, HOWEVER CAUSED, WHETHER FOR BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, OTHER THAN THOSE DAMAGES WHICH ARE INCAPABLE OF LIMITATION, EXCLUSION OR RESTRICTION UNDER APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OR EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU IN WHOLE OR IN PART.

Governing Law and Venue; Severability. To the full extent permitted under applicable local law, this Limited Warranty and any disputes arising out of or in connection with this Limited Warranty (“Disputes”) shall be governed by the laws of the Province of Ontario, excluding conflicts of law principles and excluding the Convention for the International Sale of Goods. The courts located in Ontario shall have exclusive jurisdiction over any Disputes. If any provision of this Limited Warranty is unlawful, void or unenforceable, that provision shall be deemed severable and shall not affect any remaining provisions. If there is any inconsistency between the English and other versions of this Limited Warranty, the English version shall prevail.

Warranty Form

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Warranty Process

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