CONTACT US
Customer Service :
Phone: 877-927-5649
M-F: 5am - 8pm PST
Warranty Service:
Phone: (877) 927-5649 - press 2
M-F 8:30am-5:00pm EST
CUSTOMER SERVICE
How do I return an item(s) purchased on mountainhardwear.ca?
What is flat rate shipping?
Can I change or cancel my order once it’s been placed?
How long will it take to receive my order?
How can I check the status of my order?
Can I exchange my Mountain Hardwear purchase?
How long do I have to return my items?
How can I check the status of my return and refund?
Can I place an order by email?
Can I return my Mountain Hardwear purchase at a retail store?
How can I locate a past season product not on your site?
Can you mail me a catalog of your products?
How do I obtain warranty service on my Mountain Hardwear product?
May I submit pictures instead of shipping my Mountain Hardwear product to you?
What does your Outerwear and Equipment’s limited lifetime warranty mean?
Do alterations void my warranty?
Who pays for shipping when returning a product for a warranty concern?
Is Dryer Melt covered under warranty ?
Mountain Hardwear Gift Cards
Where can I redeem my virtual merchandise credit?
Can I use my warranty virtual merchandise credit with a discount?